Subsidiary 3 Benchmark
Job Description - 036WC03

Identification Section

Working Title: Correctional Service Worker (Youth Worker)
Department: Justice and Solicitor General
Division, Branch/Unit: Correctional Services Division, Adult/Young Offender Branch, Edmonton Young Offender Center
Reports To: Supervisor, Correctional Service Worker
Levels to D.M.: 6

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(Brief summary of the job, covering the main responsibilities, the framework within which the job has to operate and the main contribution to the organization.)

Working under the authority of the Corrections Act, related Federal and Provincial legislation, Divisional Policy as well as Standing Operating Procedure, the Correctional Service Worker provides for the custody, care and control of offenders in a Correctional Centre.  In addition to being designated as a Peace Officer, the Correctional Service Worker provides security, supervision and support services for offenders including casework functions within the correctional centre.  These functions are provided in a twenty-four hour operation with rotating shifts in a challenging and potentially hostile environment.

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Responsibilities and Activities

(Purpose of the job can be broken down in different responsibilities and end results.  Each end result shows what the job is accountable for, within what framework, and what the added value is.)

1. Performs a variety of security and offender supervision functions designed to ensure the care, control and custody of offenders to prevent breaches of security, disturbances and other emergency situations by:
  • controlling and monitoring offender movements;
  • conducting formal and informal counts of offenders;
  • conducting searches of offenders and the physical plant;
  • maintaining practical skills in the use of security equipment;
  • exercising effective disciplinary controls through the enforcement of centre rules;
  • escorting offenders to approved community outings, appointments, activities, interviews or treatment;
  • assist in the coordination and supervision of recreational leisure and work activities and programs;
  • conducting rounds to observe behaviour and mood of individual and groups of offenders and reporting notable sudden or unusual changes;
  • participating as a member of the centre Response Team, as required and/or on a departmental Tactical team as selected.
2. Maintains effective offender relations to promote positive behaviours and to alleviate tensions by:
  • responding to questions, concerns, complaints and problems by offering guidance, explaining rules and making appropriate referrals;
  • utilizing a system of rewards and reinforcement;
  • role modeling appropriate interactions;
  • resolving conflicts between offenders and others;
  • responding to immediate individual offender crisis issues, such as family conflict and suicidal ideation;
  • assists offenders on an ongoing basis to help with adjustment problems and/or to liaise between the offender and stakeholders to provide support.
3. Classifies and places offenders to ensure appropriate and safe housing of offenders by:
  • assessing admissions to determine classification and placement, as required;
  • assigning offenders to appropriate housing units and cell placements;
  • referring and/or assigning offenders to programs or work placements;
  • completing/updating appropriate intake and admission records, population boards, data bases and other related placement documentation.
4. Develops case and transition/reintegration plans to provide opportunities for offenders to address offending behaviour patterns and/or issues by:
  • gathering information through offender self-disclosure, documentation and collateral information so as to develop an initial case plan;
  • referring offender to appropriate in-centre programs to address identified issues and/or behaviour, including medical and psychological concerns;
  • monitoring and updating case plans through interviews, conferences, family/guardian contact, program progress reports, as well as other sources of information and to document changes;
  • preparing reports for the courts, as required, and providing testimony as ordered/requested by the court;
  • ensuring that case plans evolve to emphasize release/reintegration planning, which includes appropriate referrals to community programs for support;
  • completing records and updating casework documentation to reflect case/transition plans and changes thereto;
  • completing calculations on fine option and community service orders and makes arrangements for their completion.
5. Participates in the administration of the unit and centre to ensure good order in the operational routine and function by:
  • maintaining a good working knowledge of Divisional Policy and Procedures, Centre Standing and Emergency Procedures, as well as rules and regulations;
  • attending and participating in meetings and musters;
  • completing a range of reports and documentation of the unit and/or centre;
  • submitting reports on offender behaviour, and observation reports;
  • providing background for disciplinary hearings; investigations and making recommendations for discipline.
6. Attends training to maintain a high standard of professional development by:
  • attending and participating in formal in-service training;
  • attending and participating in technical training;
  • attending and participating in various emergency and response team training;
  • providing assistance and on-the-job training to new staff, volunteers and field placement students.

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(Illustrates what internal or external areas the job impacts, and the diversity, complexity, and creativity of the job.)

Under the direction of a Correctional Service Worker III and/or a Correction Officer III, the incumbent has considerable independence in making decisions related to day to day operations and casework functions.  They are responsible to directly supervise and manage the activities of individual or groups of offenders in keeping with divisional policies and procedures and centre operating procedures.  There is a significant degree of intuitive judgement required to recognize anomalies of offender behaviour that may, if not detected and addressed early, result in dangerous incidents.

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(Main contacts of this position and the purpose of those contacts.)

Position counsels offenders in relation to work and housing assignments.  Must promote positive behaviour with offenders.  Position interviews all new offenders to develop their initial case plan and, on an ongoing basis, assist offenders with their adjustment problems.  Contacts are also made with outside agencies, members of the public, in-centre personnel and management, as well as probation officers.

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Knowledge, Skills and Abilities

(Most important knowledge factors, skills and abilities including knowledge about practical procedures, specialized techniques, etc.; analytical and conceptual skills and abilities; and skills needed for direct interaction with others not only diplomas and degrees. Specific training if it is an occupational certification/registration required for the job.)

  • Ability to observe and assess behaviours.
  • Ability to develop a case plan and provides guidance, direction and advice to offenders.
  • Security knowledge and skills.
  • Basic computer skills.
  • Excellent verbal and written skills.
  • Excellent interpersonal skills.
  • Awareness of Aboriginal Culture.
  • Awareness of cultural diversity.
  • Knowledge of organized crime/gang behaviour.
  • Offender management skills.
  • Physical fitness.
  • Valid driver's license.
  • Typically requires a related diploma or degree, professional certification and experience.

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(Working titles of positions reporting directly to this position.)

This position has no direct supervisory responsibilities of other employees.

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Last Review / Update: 2016-03-11

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